QUESTIONS FRÉQUENTES
QUESTIONS & ANSWERS
Quels critères pour devenir agent SGP ?
Expérience sectorielle réussie, casier judiciaire vierge, aptitude physique confirmée and maîtrise des us helvétiques. Le processus de sélection se déroule en 3 étapes rigoureuses.
Comment organiser un mandat de service ?
Contact SGP at +41 22 301 05 11 or by email at info@sgp-sa.ch. A consultant analyzes your needs free of charge (on-site or by video call), proposes a tailor-made set-up (agents, schedules, equipment) and delivers a detailed quote within 48 hours. The assignment can start within 7 to 14 days depending on complexity.
SGP intervient-il en urgence ?
Oui, notre centrale d’alarme opère 24h/24 and 7j/7 avec des teams d’intervention prêtes à se déployer en moins de 30 minutes sur Genève and l’arc lémanique, and sous 60 minutes en Valais. En cas d’alarme, de levée de doute, d’agression ou de demande urgente, appelez le +41 22 301 05 11.
Comment évaluer mes besoins en security ?
SGP offers a free personalized audit. Notre consultant analyse vos points sensibles (access, horaires, valeurs à protéger, antécédents éventuels), évalue les risques selon les standards du métier and recommande la combinaison optimale : guarding, remote monitoring, video protection, control d’access, canine brigade. Request your audit via the page Contact.
Find answers below to the most common questions our clients ask. If your question isn't listed here, contact us directly: our experts reply within one business day.
What private-security services does SGP offer?
Safe Guard Protection SA provides 8 services: site surveillance, reception and access management, remote monitoring and video protection, technical security systems, close protection (VIP), canine brigade, secure valuables transport and a 24/7 alarm receiving centre.
What areas does SGP cover?
SGP operates throughout the canton of Geneva (city, Carouge, Vernier, Meyrin, Lancy, etc.) and Valais. We also work across French-speaking Switzerland for specific assignments and internationally for close protection.
Is SGP available 24/7?
Yes. Our centre operates 24/7, 365 days a year, with at least two operators on duty at all times. Our officers can be deployed in under 30 minutes in the Geneva area.
How many years of experience does SGP have?
Over 20 years in private security in Switzerland. Safe Guard Protection SA was founded by experts who contributed to building a leading company in the sector.
How can I get a free security audit?
Contact us on +41 22 301 05 11 or via our form. An expert visits your site (1–2h) and sends you a free report with recommendations and a detailed quote within 48 hours.
Is SGP certified and insured?
Yes. SGP holds the Geneva and Valais cantonal licences, is a signatory of the French-speaking concordat on security companies and carries 5 million CHF professional liability insurance.
What are your indicative rates?
Rates vary by service. As a guide: surveillance officer 35–55 CHF/h, residential remote monitoring from 80 CHF/month, close protection on quote. Contact us for a free personalised quote.
How long is an SGP contract?
Standard contracts run for 12 months and renew automatically with 3 months' notice. Shorter contracts are available for event-based or one-off missions.
Are SGP officers armed?
Carrying firearms is strictly regulated in Switzerland and limited to specific missions (valuables transport, close protection with confirmed threats) with cantonal authorisation. The vast majority of our missions are unarmed.
Can I change my mind after signing?
Under Swiss law, you have a statutory cooling-off period for certain consumer services. For B2B contracts, termination conditions are set out in the contract itself.
Are video recordings kept for long?
In line with the Swiss LPD/nLPD, the standard retention period is 30 days. The duration can be adjusted to your needs and specific legal obligations (e.g. banking data).
How does alarm verification work?
When an alarm is triggered, our operator checks the nature of the intrusion via cameras (live view), audio (ambient listening) or an on-site call. This step prevents false alerts and enables a proportionate response.
Does SGP intervene in cyberattacks?
No. We specialise in physical security (manned + technical). For cybersecurity, we can recommend certified partners we work with on integrated setups.
Can I arm and disarm my alarm remotely?
Yes. The SGP mobile app lets you arm and disarm the system, view history, watch live cameras and receive real-time notifications.
What warranties cover the installed equipment?
Manufacturer warranty 2 to 5 years depending on the brand. Annual preventive maintenance recommended (contracts from 120 CHF/year) to keep warranties valid.
Does SGP comply with the EU GDPR?
Yes. Although Switzerland is not in the EU, we comply with GDPR requirements for clients with sites in the EU or for European nationals, alongside the Swiss LPD/nLPD.
How does a security audit work?
Our expert visits your site (1–2h), analyses entry points, hours, flows and assets to protect. Within 48 hours you receive a detailed report with risk mapping, prioritised recommendations and a quote.
Does SGP intervene in emergencies?
Yes, 24/7. Client emergency number: +41 22 301 05 11. Response within 30 minutes in the Geneva area, 45–60 minutes in Valais.
Another question?
Our team is available 24/7 on +41 22 301 05 11 or by email at info@sgp-sa.ch. For a quote, fill out our form.
